Auto Industry

The Auto Bailout Will Not Be Repaid

December 14, 2009
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I predicted this almost a year ago to-date, noting that even if they "repay" their loans, those of us who really financed it won't get our money back. Uncle Sam will, but we won't see a penny of it; no dividend checks, no profit sharing, nothing.

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Chrysler: F- in Customer Service (Round 2)

September 16, 2009
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Before I tell the latest Chrysler Fail, I want to explain how to do customer service the right way. Chrysler could learn a thing or three from WOW!

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Chrysler: F- in Customer Service

September 14, 2009
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Chrysler: F- in Customer Service

Chrysler decided to revamp their online bill payment system. The web site still looks like the same crappy website, but they're forcing all their customers to complete a new registration process. This is how they decided to inform users of the process: User attempts to log in, and fails. Your old password no longer works...

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